If you’re looking here for the first time, you’re probably concerned whether we can deliver or not. That is why we do offer assurance and a refund policy. However, like your time and money, ours is just as important and we value that. We pour our heart and soul into your claims to help you, but sometimes, things just do not work out.
We will do all we can to resolve your problems and take care of your needs so that a “refund” is never even a topic. In case it does get to that point, we want you to be assured that we do have some terms in place regarding refunds.
If for any reason you feel as though our services were not rendered successfully and you can provide proof that we did not fulfill the obligations stated in our agreement within a (90) day period, please do not hesitate to inform us, and if we cannot resolve that issue with you, then we will gladly give you a refund based on the policies herein.
In the credit repair industry, no company can promise or predict the specific credit score outcome when working on a client’s report. Because of this, we will do our best to assist you with removing inaccurate, incorrect and unverifiable information from your credit report, while also ensuring the service we provide is in compliance, though we cannot offer a refund once work has begun due to our team already having put in the work to attain the best outcome for you while relying on the Credit Bureau’s to do they part as well.
Services are provided on a month-to- month basis and clients may cancel their service at any time at least (10) ten days in advance of any upcoming recurring payment. Cancelling can be for any reason NOT result related.
When cancelled according to these terms, the upcoming recurring payment will constitute the final payment due for services rendered. All services are billed in arrears.
One can request a refund any time after (90) days, if we did not fulfilled our obligations that is stated in our agreement, rather it’s via email, telephone or by mailing a signed and dated letter requesting refund.
We have now developed a new and improved easy three steps refund policy so that clients can be satisfied and to be able to make wise decisions. The steps are as follows:
Contact us via preferred method of communication telling us your concerns and reason for requesting your refund.
Allow us ten (10) – fourteen (14) business days to process refund. We will send you a confirmation of the refund transaction sent to you confirming refund.
All initial, on-boarding charges are not refundable at any time. As per your signed agreement, that was payment for our time and effort to review, analyze and provide consultation, advice and setup accounts and documentations to manage your credit report issues.